How to Complete a Flower Order Form for Delivery in Russia

A flower order form brings together your bouquet choice, the recipient’s contact details, the delivery address, your preferred timing and any card message. To send flowers to Russia, prepare these details before checkout and check that the delivery time refers to the recipient’s city.

The most useful information is often quite ordinary: an apartment number, a working telephone number or a note explaining which entrance to use. These details help turn a thoughtful gift into a practical delivery plan. Here is how to choose your flowers, prepare the information and explain any special arrangements clearly.

Choose the bouquet with the recipient in mind

Start with the person’s preferences rather than trying to find a flower with one supposedly universal meaning. A favourite colour or a familiar style is usually a better guide than a list of symbolic associations. Browse the Bouquets catalogue with the occasion, the recipient’s taste and the place where they will display the flowers in mind.

For a romantic gift, consider whether the recipient enjoys bold gestures or prefers something understated. For a colleague or a thank-you gift, let your message make the purpose clear. Flower meanings vary between families and cultures, so avoid relying on colour alone to communicate an apology, affection or sympathy.

In Russia, an odd number of stems is customary for a celebratory gift when the stems are individually counted; even numbers are traditionally associated with mourning. If this matters to your choice, explain the occasion when discussing the bouquet. For a mixed arrangement, focus on its overall style and ask about any cultural detail you are unsure of.

Prepare recipient and address details before checkout

Write down the recipient’s name, telephone number, city, street, building and apartment or office number. Include the region if the place name could be confused with another location. Keep building numbers, block designations and entrance information separate and legible: a small ambiguity in an address can become a much larger problem at the door.

If you have the address in Russian, copy it carefully from a reliable message rather than translating street names yourself. Preserve any letters or additional numbers attached to the building number. For an office, include the organisation’s name and useful reception instructions, while checking whether the recipient will actually be there during your chosen period.

Use a recipient number that can be answered near delivery time. The courier calls about 15 minutes before arrival, so a surprise still needs a workable contact plan. If you are unsure how to enter the number, see Entering a Russian Mobile Number in the Order Form. Check your own contact details too, especially if you will be abroad.

Bouquets we can deliver

Bouquet of 1 yellow sunflowers

$13

Bouquet of 1 white lilies

$19

Bouquet of 1 pink lilies

$19

Bouquet of 3 gerberas mix

$21

Choose a delivery time that works in the recipient’s city

Work from the recipient’s local date and time, particularly when you are ordering from another country. A birthday morning in Russia may fall on the previous evening where you live. Before submitting your request, compare the date, city and intended arrival period together; checking only the numerical hour can leave a time-zone misunderstanding unnoticed.

Turboflora delivers flowers across Russia. In large cities, express delivery is available within 1–2 hours after the order is confirmed. Other timing options are delivery at an exact time with a tolerance of plus or minus 30 minutes, or the windows 09–12, 12–15, 15–18 and 18–21. You can also pre-order 1–30 days ahead.

Choose a window when the recipient is likely to be available, rather than building the surprise around an unverified schedule. For a dinner, presentation or departure, explain the event time when agreeing delivery details. An exact-time option still has a 30-minute tolerance, so allow room between the expected arrival and the moment when the flowers are needed.

Write the card and make your privacy preference clear

Delivery is anonymous by default: the courier does not name the sender. A card with your text is free, and its wording determines whether the recipient can identify you from the gift itself. If you want them to know immediately, include your name or a familiar sign-off. If you want anonymity, check the entire message for identifying details.

A useful card usually needs only a greeting, one personal thought and a closing. For example, “Happy birthday, Anna. Wishing you a lovely day and sending love from afar. Maya.” Specific words sound more natural than a string of grand phrases. Read the message aloud once, then check names, punctuation and the language the recipient will feel most comfortable reading.

For condolences or a sensitive apology, keep the wording calm and avoid putting pressure on the recipient to respond. You can find more guidance in Your Words with Their Flowers: Adding a Personal Message. If any part of the message could be mistaken for an instruction to the courier, explain the distinction when agreeing the order details.

Check delivery costs, payment and special instructions

City delivery costs 500 RUB. For remote districts and suburbs, the operator confirms the delivery price when confirming the order. An address near a city does not necessarily have the same delivery cost as an address within it, so provide the full destination before relying on a total. The Delivery and payment page is a useful reference while preparing your order.

Online checkout uses CloudPayments. Check the payment options displayed at checkout, especially if you are paying from abroad; acceptance of every foreign card cannot be assumed. Keep enough time in your plans to review those options before the intended delivery period. Enter payment information through checkout and keep it out of card text and delivery instructions.

Contact a manager on WhatsApp for help choosing a bouquet and agreeing the delivery time, address and card text. You can also request a photo of the bouquet before delivery. Put related questions into one clear message, including the recipient’s city and intended date, so the details can be considered together.

Review the order and prepare for the handover

Before submitting the flower order form, read the details as if you were the person making the delivery. Can you identify the city, building and final destination without guessing? Then review the bouquet choice, requested date, timing and card signature. If a detail is uncertain, resolve it with the recipient or a suitable contact rather than presenting a guess as a confirmed instruction.

The courier calls the recipient about 15 minutes before arrival. If the recipient is absent, we agree either a second delivery the same day or a handover to a neighbour or concierge with the sender’s consent. If you already know that access may be difficult, explain the circumstances when arranging the order and make clear whether you consent to an alternative handover.

Once the flowers arrive, simple care helps the recipient enjoy them: for cut stems, use a clean vase, follow any flower-specific care guidance and remove leaves that would sit below the waterline. Keep the bouquet away from direct heat and check the water regularly. If the gift is for someone at work, consider whether they will have a vase and a suitable place to display it.