How to write an order for flowers to Russia

To write an order, state what you want, the quantity, the recipient’s details, the delivery address and your preferred date and time. For flowers, add your bouquet preferences, card message and any access instructions. Put each detail on a separate labelled line so the person confirming your order can check it easily.

If you are sending flowers to Russia from abroad, clear instructions help separate your wishes from details that still need agreement. A bouquet preference, a requested arrival time and a confirmed delivery arrangement are different things. This guide shows you how to write a useful order, choose appropriate wording and give Turboflora the information needed to agree the delivery.

1. Start with a short, clearly labelled order

Use a simple opening such as “I would like to order one bouquet for delivery in Russia.” Follow it with the city, delivery date and bouquet choice. If you have selected something from the bouquets catalogue, include its title or page link. Treat the title as a product reference; describe any additional preferences separately so they are easy to identify.

Next, list the recipient’s name, phone number and full delivery address. Add your own contact details under “Sender” so there is no confusion about whom to call. For an apartment building, include the flat number, entrance and intercom information if you know them. If something is missing, label it “to be confirmed” instead of guessing.

Keep requests specific enough to discuss. “A soft pink bouquet for my mother’s birthday; please avoid strongly scented flowers” gives more direction than “something beautiful”. If you have a spending limit, state it and clarify whether it includes delivery. Ask the manager to confirm what can be arranged before treating a preference as part of the agreed order.

2. Copy this flower order example and fill the gaps

You can send this template as a message, keeping each label on its own line: “Bouquet: [catalogue link or preferences]. Quantity: [number of bouquets]. Recipient: [name]. Recipient’s phone: [number with country code]. Delivery: [city, street, building, flat and entrance]. Date: [day, month and year]. Requested time: [time window]. Sender’s contact: [your details].”

Continue with: “Card text: [exact message]. Sender identification: [whether you want your name on the card]. Access instructions: [intercom or entrance details]. If the recipient is unavailable: [please contact me, or specify whom you permit to receive the flowers]. Details to confirm: [anything still unknown].” Delete unused labels rather than leaving an example instruction inside your final message.

For example, a useful bouquet request is: “One bouquet for my sister’s birthday. She likes white and pale pink flowers and prefers light fragrance. Please help me choose an option. Card text: Happy birthday, Anna! Sending you a big hug. Love, Alex.” Add the actual delivery details separately. This gives the occasion, preferences and exact card wording without mixing them together.

Bouquets we can deliver

Bouquet of 1 yellow sunflowers

$13

Bouquet of 1 white lilies

$19

Bouquet of 1 pink lilies

$19

Bouquet of 3 gerberas mix

$21

3. Choose flowers for the person and the occasion

Start with what the recipient enjoys: favourite colours, preferred flowers, fragrance preferences and where they are likely to display the bouquet. Someone with a small desk may find a compact arrangement easier to accommodate than a broad bouquet. Describe these practical needs when asking for help; they are often more useful than a long list of flower names.

For birthdays and celebrations in Russia, an odd number of stems is the usual convention when giving a small, countable bunch. Even numbers are traditionally associated with mourning. If you are unfamiliar with the custom, mention the occasion and ask for guidance on the selection. With mixed bouquets, explain the purpose rather than trying to calculate every small flowering stem yourself.

Flower meanings vary with culture and personal experience, so avoid relying on colour alone to communicate something important. Red roses commonly suggest romance, but the recipient’s taste and your relationship matter more than a rigid symbolism chart. For a colleague, a restrained message and their preferred colours can keep the gesture comfortable. Put your actual sentiment in the card.

4. Write delivery instructions that work across time zones

Write the date in words, such as “12 November 2026”, to avoid confusion between day-first and month-first formats. State that your requested time is local to the recipient’s city. Russia spans several time zones, so “tomorrow afternoon” can be ambiguous when you are ordering from abroad. Check the recipient’s likely whereabouts before choosing a home or workplace address.

Turboflora delivers flowers across Russia. Express delivery in large cities is available in 1–2 hours after the order is confirmed. You can also request an exact time with a tolerance of plus or minus 30 minutes, choose a window of 09–12, 12–15, 15–18 or 18–21, or pre-order 1–30 days ahead. Clearly mark your preferred arrangement for confirmation.

City delivery costs 500 RUB; for remote districts and suburbs, the operator confirms the price when confirming the order. Include access details that affect arrival, such as which entrance faces the street. Keep these instructions separate from the greeting card. You can find more wording examples in our guide to delivery instructions for flower orders.

5. Separate the surprise, the card and the handover plan

Delivery is anonymous by default: the courier does not name the sender. A card with your text is free, so include your name in that text if you want the recipient to recognise the gift. A short message usually reads best: “Happy birthday, Mum. Thinking of you and sending all my love. Daniel.” Check names, punctuation and the signature before submitting it.

A surprise still needs a workable contact plan. The courier calls the recipient about 15 minutes before arrival, so provide the recipient’s phone number even if you want the flowers to be unexpected. If they are not there, we agree a second delivery the same day or hand the flowers to a neighbour or concierge with the sender’s consent. State your preference clearly.

For a sensitive occasion, write with the recipient’s comfort in mind. A simple “Thinking of you” may be kinder than asking for a reply, and a private greeting may suit a workplace better than an intimate declaration. Keep instructions such as “call me if there is a problem” outside the card text. The card should contain only the words you want the recipient to read.

6. Confirm the details, pay and help the flowers last

Use WhatsApp to contact a manager for help choosing a bouquet and agreeing the time, address and card text. You can also ask for a photo of the bouquet before delivery. Before confirming, review the recipient’s number, city, date, requested timing and exact greeting together; a complete message makes errors easier to spot.

Online checkout uses CloudPayments. Check the payment options displayed at checkout, especially when ordering from abroad, because acceptance of every foreign card is not guaranteed. Review the order details before paying and resolve any uncertain delivery arrangements with the manager. The delivery and payment page is a useful reference when preparing your order.

Once the bouquet arrives, basic care helps it stay fresh: use a clean vase, remove leaves that would sit below the waterline and trim the stem ends with a clean, sharp tool. Follow any care instructions supplied with the flowers, refresh the water regularly and keep the bouquet away from direct sun, heaters and ripening fruit. Different flowers have different vase lives, so avoid promising the recipient a fixed number of days.