Incorrect Delivery Address: What to Do About Your Flower Order

If you entered an incorrect delivery address for a flower order, contact your manager as soon as you notice and send the complete corrected address. Identify your order and explain exactly what changed, even if it is only one digit. Ask the manager to confirm the address and delivery arrangements; do not assume that sending a correction means it has already been applied.

For flowers going to Russia, a small address error can point to a different entrance, building or city. You may be arranging everything from abroad while the recipient is at work or keeping the gift a surprise. The most useful response is to separate the delivery location, access instructions and recipient availability, then check each with the person who actually knows it.

Send one complete correction to your manager

Contact your Turboflora manager on WhatsApp to agree the corrected details. Include your order reference if you have one, the recipient's name and the full address you want used. Label the two versions clearly as 'entered address' and 'correct address', so a changed house number cannot be mistaken for an extra delivery instruction.

A useful message is: 'For my flower order, I entered building 14, flat 28. The correct address is [city, street, building 41, flat 28]. Please confirm the corrected address and whether the agreed delivery time is still possible.' Write the entire address again rather than sending only '41 instead of 14'; a short fragment can lose its meaning in a longer conversation.

If you have spotted the error close to the planned arrival, state that timing concern in the same message. A different flat within one building and a different district are different practical problems. The manager needs the actual correction before assessing the arrangements, so avoid requesting a time guarantee before the new destination has been checked.

Check the Russian address field by field

Start with the city or settlement, then check the street name, house number and any additional building designation. Finish with the flat or office number. Where the original address includes terms such as 'korpus' or 'stroenie', preserve them and their numbers: they can distinguish separate buildings. Do not combine several numbers into an unexplained string.

If the recipient has supplied the address in Russian, copy that version accurately instead of translating it from memory. You can add an English explanation separately if needed. A street name, a nearby metro station and a residential development's marketing name serve different purposes; a familiar landmark is useful context, but it should not replace the street and building.

Compare your correction against a message from the recipient or another reliable source. Check repeated digits, similar street names and the difference between a house number and a flat number. Our guide to formatting a Russian address for flower delivery can help you organise the details before sending them together.

Bouquets we can deliver

Bouquet of 1 yellow sunflowers

$13

Bouquet of 1 white lilies

$19

Bouquet of 1 pink lilies

$19

Bouquet of 3 gerberas mix

$21

Separate a wrong destination from missing access details

An address can identify the correct building and still leave the courier without a clear way to reach the recipient. Check the entrance number, floor, entry code and flat or office number where relevant. Present these as labelled access notes beneath the address. An entry code written beside a house number without explanation is easy to misunderstand.

For an office, hospital or another building with controlled access, ask the recipient or someone familiar with the location where a flower delivery can be received. Include the department, business name or reception instructions if they are needed. These details help explain the destination, but they do not establish that reception will accept the flowers or that access is permitted.

For a private house or a building that is difficult to distinguish from the street, add a short, factual description of the entrance. Keep the official address first, followed by the helpful detail. If the main problem is an omitted flat or entry code, see our guide to adding a flat number and entry code and send the missing information to your manager.

Recheck timing and delivery cost after an address change

Turboflora delivers flowers across Russia. City delivery costs 500 RUB; for remote districts and suburbs, the operator confirms the price when confirming the order. If your correction moves the destination outside the city or into a different area, ask the manager to check the delivery cost for that location rather than assuming the original arrangement still applies.

Express delivery in large cities is available in 1–2 hours after the order is confirmed. Other options are delivery at an exact time with a tolerance of plus or minus 30 minutes, or the windows 09–12, 12–15, 15–18 and 18–21. You can also pre-order 1–30 days ahead. An address correction needs its own timing check; the original selection alone does not confirm arrival at a changed destination.

When you are ordering from abroad, write the requested date and time explicitly with the destination city. Avoid messages such as 'tomorrow afternoon' when you and the recipient may be on different dates. Review the available arrangements on our delivery and payment page, then agree any revised details with the manager before relying on them for a birthday, visit or celebration.

If the recipient is away, agree who may receive the flowers

Sometimes the address is correct but the recipient is somewhere else. The courier calls the recipient about 15 minutes before arrival. If you learn in advance that they will be at work, travelling or visiting family, tell the manager promptly and explain whether you have a corrected location or simply need to discuss a different delivery time.

If the recipient is not there, we agree a second delivery the same day or handing the flowers to a neighbour or concierge with the sender's consent. These arrangements need agreement. If you authorise another person to receive the bouquet, identify that person clearly and check that they are available, rather than giving a broad instruction to leave it with anyone nearby.

Think about what happens after the handover as well. Someone receiving flowers on the recipient's behalf should know that a bouquet needs prompt attention: a clean vase, fresh water and removal of leaves below the waterline. If the recipient will be away for a long period, discuss a more suitable delivery time instead of assuming that leaving flowers at the address solves the problem.

Keep the surprise while checking the essentials

Delivery is anonymous by default: the courier does not name the sender. A card with your text is free. If you want the recipient to know who sent the flowers, include your name in the card message. Keep address corrections in your conversation with the manager, separate from the card text, so practical instructions are not confused with the words intended for the recipient.

A surprise still needs accurate contact and location details. If you do not want to ask the recipient directly, check the address with a trusted person who knows where they can receive flowers. Remember that the courier's call shortly before arrival is part of the delivery arrangements. Anonymity concerns the sender's identity; it does not remove the need to coordinate arrival.

For a new order, choose your flowers from the bouquets catalogue, then use WhatsApp to agree the address, time and card text with a manager. You can also ask for a photo of the bouquet before delivery. Online checkout uses CloudPayments; check the payment options displayed there, as acceptance of every foreign card is not guaranteed. Before paying, read through the destination details once more.