Proof of Flower Delivery: What You Can Check and When

Proof of flower delivery is any confirmation that the bouquet you paid for was made as ordered and actually reached the person you sent it to. With us the main tools are a photo of the bouquet before it leaves, the courier's call to the recipient about 15 minutes before arrival, and a manager on WhatsApp who keeps you informed about the order and agrees any change with you first.

This matters most when you are far away. If you live in Berlin or Toronto and send roses to your mother in Russia, you cannot ring the doorbell yourself, and a time difference can mean she gets the flowers while you are asleep. Below I go through what kinds of proof exist, what you should ask for, how to set up the order so confirmation is easy, and what to do if something does not go to plan.

What counts as proof of delivery

There are really two questions hidden in one. The first is whether the bouquet was made as you ordered it: the right flowers, the right colour, the size you chose. The second is whether it reached the right person, at the right address, at the agreed time. Good proof covers both.

For the first question, the best evidence is a photo of the finished bouquet before it goes out with the courier. You see exactly what your recipient will receive, while there is still time to ask for a change if something is not right: a ribbon colour, a card that should be tucked in more visibly, a wrapping you would prefer to avoid.

For the second question, the evidence is the handover itself: the courier reaches the recipient, who takes the flowers. Since the courier calls the recipient before arriving, the delivery is never a surprise left on a doorstep. And of course the most convincing proof is usually the message from the recipient: a thank-you, often with a photo of the flowers already in a vase.

How we keep you informed when you order with us

When you order through our site, a manager can send you a photo of the bouquet before delivery. Ask for it when you place the order or simply message our manager on WhatsApp; the same chat is where you agree the time, the address and the card text. Keeping everything in one conversation means you have a written record of what was agreed.

The courier calls the recipient about 15 minutes before arrival. That call does two jobs: it makes sure someone is at home or at the office entrance, and it gives the recipient a moment to come down, which is helpful in Russian apartment blocks with intercoms and concierges.

If the recipient is not there, the flowers are not abandoned. We agree a second delivery the same day, or handing the bouquet to a neighbour or concierge, but only with your consent. So if a handover to someone other than the recipient happens, you know about it in advance because you approved it. You can read more about this in our article on getting a photo of the delivered bouquet as proof.

Bouquets we can deliver

Bouquet of 1 yellow sunflowers

$12

Bouquet of 3 red gerberas

$20

Bouquet of 3 white matthiola

$22

Bouquet of 3 pink matthiola

$22

Set up the order so confirmation is easy

Most delivery problems start with incomplete details, not with the courier. Give the recipient's full name, a mobile number that will be switched on, the full address including building, entrance, floor and flat number, and the intercom code if there is one. For an office, add the company name and the floor, and mention if there is a security desk.

Choose the timing deliberately. In large cities we offer express delivery 1-2 hours after the order is confirmed, an exact time (+/-30 minutes), time windows of 09-12, 12-15, 15-18 or 18-21, or pre-ordering 1-30 days ahead. An exact time is best when proof matters, because you know when to expect news. A window is fine when the recipient is at home all day.

Think about the time difference. If you are in New York and order for 10:00 in Moscow, that is the middle of your night. Pick a window when you are awake, so you can answer the manager if a question comes up, for example if the recipient asks to change the time on the courier's call.

Surprises, anonymity and proof at the same time

Delivery is anonymous by default: the courier does not name the sender. That is useful for surprises and for romantic gestures, but it can make people wonder how they will know the flowers arrived if the recipient does not know whom to thank. The answer is to separate the two things. Anonymity is about what the recipient is told; proof is about what you are told.

If you want the recipient to know who sent the bouquet, sign the card. A card with your text is free, and a short personal line is often what turns a delivery into a conversation: the recipient calls you, and that call is the most natural confirmation there is.

If you want to stay anonymous, keep the card unsigned or write a hint only the recipient will understand. The photo before delivery and the agreements in your chat with the manager remain your evidence that the order went out as planned.

Proof for business and repeat orders

Companies sending flowers to clients, colleagues or employees usually need confirmation for their own records: who received the bouquet and when. If that is your situation, say so at the start, give a named contact at the receiving office, and choose an exact delivery time so the handover can be matched to your schedule.

For regular corporate orders, it helps to keep one chat thread for all deliveries and to state in each order which person may accept the flowers if the main recipient is out. Our guide to corporate flower deliveries and getting proof every time covers this in more detail.

What to do if you have doubts

If you have not heard anything and the delivery time has passed, first check your messages: a question from the manager may be waiting for your answer, for instance about a phone that was switched off. Then write to the manager with your order details and ask for the status. Most delays come down to a recipient who was out or a missing intercom code.

Before you raise a concern with the recipient, remember that the courier called them in advance. A quick, light message such as asking whether they were at home this afternoon often clears things up without spoiling the surprise.

Finally, look after the bouquet once it has arrived, because proof means little if the flowers wilt in two days. Suggest that the recipient trims the stems at an angle, puts them in cool water without leaves below the waterline, and changes the water every day or two. You can choose a long-lasting arrangement in our Bouquets catalogue. We deliver bouquets across Russia in 1–2 hours.