How to Order Flowers to Someone's House

To order flowers to someone's house, you need three things: the full address (including entrance, floor and flat number), the recipient's phone number, and a delivery time that suits their day. Choose a bouquet online, enter those details and your card message, pay, and the courier brings the flowers to the door. The whole order takes about ten minutes once you have the information ready.

The difference between a bouquet that lands well and one that sits in a stairwell is usually in the details, not the flowers. Below we walk through each step the way we would explain it to a customer on the phone: what to find out in advance, how to pick flowers for a home rather than an office, when to book the slot, what to write, and what happens if nobody opens the door. If the house is in Russia and you are ordering from abroad, the last section covers that too.

Collect the details before you open the catalogue

Start with the address, and make it complete. A street and house number is enough for a detached house, but most people in Russian cities live in apartment blocks, where the courier also needs the entrance (podyezd is the word you will hear, but "entrance number" works fine in English), the floor, the flat number and the intercom code if there is one. Missing a single one of these is the most common reason a delivery is delayed.

Next, get the recipient's phone number. The courier calls before arriving, so a working number matters more than almost anything else. If you want the flowers to be a surprise and cannot ask the person directly, ask someone who lives with them, or a close friend, for the number and for a time when they are usually at home.

Finally, write down the recipient's full name as it appears on their door or intercom list, and note anything unusual: a gate code, a private house without a visible number, a dog in the yard. Put all of this in the order comment. A courier who knows what to expect arrives calmer and faster.

Choose flowers that suit a home, not just the occasion

A bouquet delivered to a house will live on a kitchen table or a windowsill for a week, so think about how it fits into ordinary life. Compact, rounded arrangements are easier to place than tall, dramatic ones, and a bouquet that arrives in a box or with a water reservoir saves the recipient from hunting for a vase the moment they open the door.

Long-lasting flowers make sense for a home delivery. Chrysanthemums, alstroemeria and carnations easily last ten days or more with fresh water; roses and eustoma usually give a good week. Lilies are beautiful, but if the household has cats, choose something else: lily pollen and leaves are dangerous for them. Strongly scented flowers can also be too much in a small flat, so for a bedroom or a small kitchen go lighter.

Match the mood to the reason. Bright mixes of gerberas and sunflowers suit birthdays and congratulations, soft pastel roses and peonies suit anniversaries and apologies, and white or cream flowers in a calm arrangement are right for sympathy. Browse the bouquets catalogue with the room in mind, and the choice becomes much easier.

Whatever you choose, a home bouquet lasts longer when the recipient trims the stems by a couple of centimetres at an angle, removes leaves below the waterline and changes the water every two days. Keep the vase away from radiators, direct sun and the fruit bowl: ripening fruit releases ethylene, which makes petals drop sooner. It is worth adding a line about this to the card if the person is not used to receiving flowers.

Bouquets we can deliver

Bouquet of 1 yellow sunflowers

$13

Bouquet of 3 white French roses with eucalyptus, 50 cm

$18

Bouquet of 3 red French roses with eucalyptus, 50 cm

$18

Bouquet of 3 pink roses with eucalyptus, 50 cm

$18

Pick the right delivery time

With us, in large cities you can choose express delivery 1-2 hours after the order is confirmed, an exact time (plus or minus 30 minutes), or one of the time windows: 09-12, 12-15, 15-18 or 18-21. You can also place the order 1 to 30 days in advance, which is the safest option for birthdays and holidays when everyone orders at once.

For a house delivery, think about the recipient's routine. Weekday mornings are often a poor choice for people who work; early evening is usually best. Weekend mornings suit families, while late slots work for anyone who comes home late. If you are not sure, a wider window is more forgiving than an exact time.

Watch the time zone if you are ordering from another country. Russia spans several zones, and "tomorrow morning" in your calendar may already be the afternoon where the flowers are going. Check the local time in the recipient's city before you pick the slot.

Write a card that sounds like you

A card with your text is free with every bouquet, and it is the part people keep after the flowers fade. Two or three sentences are enough. Say who it is from, why you are sending it, and one personal detail: a shared memory, a nickname, a plan you are looking forward to.

Delivery is anonymous by default: the courier does not name the sender. That is useful for a secret admirer or a surprise, but if you want the recipient to know who thought of them, sign the card clearly. If they read Russian better than English, consider writing the message in Russian, or ask our manager to help you phrase it.

For sympathy flowers keep the tone simple and quiet, for example "Thinking of you and your family". For romance, avoid inside jokes that could be misread if someone else in the house opens the card first.

What happens at the door

About 15 minutes before arriving, the courier calls the recipient. This short call is why the phone number matters: it lets the person come down, open the gate or tell the courier which door to use. For a surprise, the call simply says there is a delivery, without naming you.

If nobody is home, the flowers are not left on the doorstep. We agree a second delivery the same day, or, with your consent as the sender, hand the bouquet to a neighbour or a concierge. If you already know the recipient may be out, mention a trusted neighbour in the order comment so the decision is quick.

Ask for a photo of the bouquet before delivery. It shows you exactly what is going to the house, which is reassuring when you cannot be there yourself.

Ordering to a house in Russia from abroad

If the person lives in Russia and you live elsewhere, the process is the same as above. We deliver flowers across Russia; city delivery costs 500 RUB, and for remote districts and suburbs the operator confirms the price when confirming the order. That is worth knowing for private houses outside the city centre, which are often in exactly those areas.

Payment is made online on the site by bank card, SBP or Yandex Pay. The full details are on the delivery and payment page. If anything about the address is unclear, for example a house in a holiday settlement or a building with several entrances, message a manager on WhatsApp. They will help you choose the bouquet, agree the time, the address and the card text, and send you the photo before delivery.

For specific occasions, our guide on ordering flowers for a work promotion covers etiquette when the house belongs to a colleague or a boss rather than family.