“The shipment was sent abroad”: understanding your next step

“The shipment was sent abroad” usually means that a shipment has been dispatched towards another country; the phrase alone does not confirm arrival or delivery to the recipient. If you see it in a tracking history, check the carrier’s next update and the destination details before assuming your flowers or parcel have arrived.

If you searched for this phrase because you want to send flowers overseas, start with the recipient’s location. Sending flowers to someone in Russia and arranging delivery in another country have different ordering details. Turboflora delivers across Russia and also abroad, covering 53 countries and more than 1,630 cities. Here is how to check the destination, choose a suitable bouquet and make the handover easier.

What the shipment message does—and does not—tell you

A dispatch message describes a stage in a journey. It does not, by itself, establish that a shipment has cleared customs, reached the destination city or been handed to its recipient. Tracking wording varies between carriers, so read the entries around the message, including their dates and locations. Avoid treating an isolated English translation as a precise delivery estimate.

For an existing parcel, keep the tracking number and order reference together. Check that the destination country is correct, then consult the carrier’s explanation of its status wording. If you need clarification, ask which stage the shipment has reached and whether anything is required from you. A general search result cannot establish the whereabouts of an individual shipment.

For a flower order, distinguish a dispatch notification from confirmation that the bouquet reached the recipient. If you are contacting Turboflora about an order, give the manager the order reference and explain which message you received. For a new order, begin with the delivery city and requested date so that the relevant arrangements can be discussed.

Choose the destination before choosing the bouquet

Your own location does not determine which delivery information applies. If you live in Canada and send flowers to a relative in Russia, use the Russian destination’s ordering details. If the recipient lives in Canada, consult the international destination pages. This distinction matters when comparing delivery charges and discussing when the flowers should arrive.

For a recipient outside Russia, open Flower delivery abroad, which is in Russian, and find the country and city. The page lists the available destinations across 53 countries and more than 1,630 cities, including destinations in the USA, United Kingdom, Poland, France, Spain, Egypt, Germany and Canada. Check the actual city listing before planning the order.

Choose a bouquet on the relevant country or city page, enter the delivery address and your card text, then pay online in rubles. International prices are already converted to rubles and include delivery. The Russian city delivery charge and Russian express arrangements should not be used to estimate an order abroad; agree any necessary timing details for that destination.

Bouquets we can deliver

Bouquet of 1 yellow sunflowers

$13

Bouquet of 3 white French roses with eucalyptus, 50 cm

$18

Bouquet of 3 red French roses with eucalyptus, 50 cm

$18

Bouquet of 3 pink roses with eucalyptus, 50 cm

$18

Make an order to Russia easy to deliver

For delivery in Russia, choose a bouquet with the recipient’s preferences and space in mind. A generous arrangement may suit someone who enjoys arranging flowers, while a more compact choice can be easier to accommodate on a small table. Browse the Bouquets catalogue, then check the delivery details for the recipient’s city before completing your order.

Prepare an address that identifies the actual handover point: city, street, building and flat or office number where applicable. Include useful entrance information and check the recipient’s telephone number carefully. For a workplace, explain whether the recipient can receive flowers there. These details help make the instructions clear without asking the courier to guess which entrance or department you mean.

City delivery in Russia costs 500 RUB. For remote districts and suburbs, the operator confirms the delivery price when confirming the order. You can contact a manager on WhatsApp for help choosing a bouquet and agreeing the time, address and card text, as well as a photo of the bouquet before delivery. Resolve unclear address details during that conversation.

Match the delivery time to the recipient’s day

In large Russian cities, express delivery is available within 1–2 hours after the order is confirmed. Other options include an exact time with a tolerance of plus or minus 30 minutes, or the windows 09–12, 12–15, 15–18 and 18–21. Orders can also be placed 1–30 days ahead. These conditions apply to Russian cities; check arrangements separately for a destination abroad.

If you are ordering from another time zone, state the requested date and time explicitly as the time at the delivery destination. A birthday morning in Russia may begin while you are still on the previous calendar day. Think about when the recipient will be able to answer the telephone and accept the bouquet, particularly if they commute, work shifts or have an appointment.

For deliveries in Russia, the courier calls the recipient about 15 minutes before arrival. If the recipient is absent, we agree a second delivery that day or, with the sender’s consent, hand the flowers to a neighbour or concierge. If either person would be a suitable alternative, make your preference clear when discussing the order rather than assuming a handover is authorised.

Use colour and card text to make your intention clear

Choose flowers for the person before relying on a list of symbolic meanings. Red roses often suggest romance, but colour associations differ between people and cultures. If you are sending thanks to a colleague or affection to a relative, their favourite colour and your written message are more useful guides than a rigid floral code. A familiar preference can make a distant gesture feel personal.

In Russian gift etiquette, an odd number of stems is customary for a countable gift bouquet; even numbers are traditionally associated with mourning. This is particularly relevant when you request a specific number of one flower. For a mixed arrangement, explain the occasion and the relationship to the recipient so that your choice expresses the intended mood without relying on stem count alone.

Delivery is anonymous by default: the courier does not name the sender. A card with your text is free, so sign it if you want the recipient to know who sent the flowers. Write one clear thought, such as a birthday wish, a thank-you or a reason you are thinking of them. If the bouquet comes from several people, include the names you want the recipient to see.

Check payment details and help the flowers settle in

Online checkout uses CloudPayments. Check the payment options displayed at checkout rather than assuming that every card issued abroad will be accepted. For an international destination, the displayed price is in rubles and already includes delivery. For Russian orders, review the applicable delivery charge; the Delivery and payment page is a useful reference when checking the arrangements.

Once cut flowers arrive, remove wrapping that would sit below the waterline and use a clean vase. Trim the stem ends with a clean, sharp tool and remove leaves that would be submerged. If flower food is supplied, follow its instructions. These simple steps keep foliage out of the water and give the stems a clean starting point after the bouquet has been handed over.

Place the vase away from radiators, strong direct sunlight and ripening fruit. Check the water daily, replenish it as needed and refresh it when it becomes cloudy; remove fading flowers and any fallen leaves. Different flowers age at different rates, so judge the bouquet stem by stem. If the arrangement has a different water source or comes with care instructions, follow those instead of transferring it automatically.