“It does not let me”: help with ordering flowers to Russia

If you mean “it does not let me order flowers to Russia”, start by identifying where the order stops: entering details, choosing delivery or paying. Check any message shown on that screen; online checkout uses CloudPayments, and you should check the payment options displayed there. If you need help agreeing the bouquet, address or delivery time, contact our manager.

An unfinished order can leave you unsure whether to try again, change a detail or rethink the delivery date. The useful next step depends on what you can actually see, so avoid guessing that your card, location or recipient’s address is the cause. Here is how to work through the problem while keeping the flowers, the occasion and the person receiving them in mind.

Find the exact point where the order stops

Replace “it does not let me” with a short description of the last action you could complete. For example: “I selected a bouquet, but I cannot move past the address” or “I reached payment and saw this message.” That distinction matters because an incomplete address and a payment response need different checks. Copy the wording of any error rather than paraphrasing it from memory.

If a field is highlighted, read its label and any instruction beside it before changing other details. Check for missing information, accidental spaces and an address pasted into the wrong field. Use the recipient’s actual delivery city and address, even when you are placing the order from another country. Do not substitute your own address simply to get past a screen.

If the page appears unresponsive, a basic browser check may help: confirm that your connection works and try opening the site again. First note the bouquet you chose and any text you entered, so you can refer to them later. If you have already attempted payment, check its status before making another attempt; an unclear screen alone does not establish whether money moved.

Check the payment options shown at checkout

Our online checkout uses CloudPayments. If you are ordering from abroad, check the options displayed at checkout before proceeding; acceptance of every foreign card cannot be guaranteed. A payment method you use successfully elsewhere may not necessarily work for this purchase. The information shown during your own checkout is more useful than an old article describing payment arrangements.

When a payment attempt fails, read the response carefully and check any relevant notification from your bank. Confirm the details you entered privately, and complete any authentication requested through your bank’s normal process. Do not keep submitting the same payment without checking the result, particularly if your banking app already shows an entry for the attempted purchase.

If the payment status remains unclear, keep the time of the attempt and the message you received available when seeking help. Never send a full card number, security code or one-time bank password in a chat. For the delivery arrangements themselves, our Delivery and payment page is a useful reference; use the checkout screen to see the payment options offered for your order.

Bouquets we can deliver

Bouquet of 1 yellow sunflowers

$13

Bouquet of 1 white lilies

$19

Bouquet of 1 pink lilies

$19

Bouquet of 3 gerberas mix

$21

Make the recipient’s address easy to understand

Before returning to checkout, collect the recipient’s city, street, building and apartment or office details where relevant. Include access information you actually know, such as which entrance they use, rather than guessing. An address copied from a social profile may be incomplete or out of date, so check it against information the recipient or someone close to them has recently confirmed.

We deliver flowers across Russia. City delivery costs 500 RUB; for remote districts and suburbs, the operator confirms the delivery price when confirming the order. If you are unsure how the destination will be classified, raise that question while agreeing the address. Do not assume that a place described informally as part of a city necessarily has the standard city delivery charge.

You can contact a manager on WhatsApp for help choosing a bouquet and agreeing the delivery time, address and card text. Send the details together in one clear message, including the point where you became stuck if relevant. The manager can also help arrange a photo of the bouquet before delivery, which is useful when you are choosing from abroad.

Choose a delivery time the recipient can use

For express delivery in large cities, the stated timing is 1–2 hours after the order is confirmed. Count from confirmation, rather than from the moment you first open the catalogue or begin entering details. If checkout has stalled, do not assume that the delivery clock has started. Explain any important deadline while agreeing the order so the timing can be considered properly.

You can arrange delivery at an exact time with a tolerance of plus or minus 30 minutes, or choose a window of 09–12, 12–15, 15–18 or 18–21. For a dinner, departure or workplace celebration, allow room for that tolerance when planning the handover. If you are ordering from another time zone, state the date and intended time at the destination clearly to avoid ambiguity.

Orders can also be placed 1–30 days ahead. Planning ahead gives you time to settle the address and message without trying to solve everything on the day of the occasion. Think about where the recipient is likely to be: a home delivery during working hours may be less convenient than a window when they expect to be there. Choose around their routine as well as your preferred surprise.

Plan the surprise, the card and a missed handover

Delivery is anonymous by default: the courier does not name the sender. A card with your text is free, so decide whether you want the recipient to recognise you immediately. For a warm, uncomplicated surprise, sign the message with the name they know you by. An unsigned bouquet may suit your intention, but it can also leave the recipient uncertain about whom to thank.

The courier calls the recipient about 15 minutes before arrival, so plan for that contact when arranging a surprise. If the recipient is not there, we agree a second delivery the same day or handing the flowers to a neighbour or concierge with the sender’s consent. You can read more about what happens when the recipient is not home before choosing the delivery window.

For a workplace gift, keep the card appropriate to the setting and the relationship. A personal nickname or intimate message may be uncomfortable if the recipient opens it around colleagues. For condolences, simple words acknowledging the loss are usually easier to receive than an elaborate explanation. In either case, read the message once from the recipient’s perspective before sending the final text.

Choose flowers that suit the occasion and their home

Once you can proceed with the order, return to the purpose of the gift rather than choosing only by the photograph. Browse the bouquets catalogue with the recipient’s preferences in mind: colours they enjoy, arrangements they tend to choose and whether the occasion is personal or formal. If you know little about their tastes, explain the relationship and occasion when asking for help.

Consider where the bouquet will go after the handover. Someone receiving flowers at work may need to carry them home, while someone in a small flat may have limited space for a large arrangement. If the household includes pets, establish which flowers are suitable before choosing; lilies are particularly dangerous to cats. Avoid treating an attractive bouquet as automatically appropriate for every home.

For cut stems intended for a vase, the recipient can prepare a clean vase, remove leaves that would sit below the waterline and recut the stem ends with a clean, sharp tool. Use any supplied flower food according to its instructions and refresh the water regularly. Keep the bouquet away from direct heat and strong sunlight, and follow any care instructions provided for the particular flowers or arrangement.